All posts with the ‘ communication ’ Tag

What if you knew exactly what to say when your client comes to you with the most ridiculous, impossible, outrageous requests?

What if you knew the magic words to make your client reconsider their horrible idea and give into your expertise?

What if you could stop having to delicately explain that your client’s 14 year-old’s idea for the new website is, well, terrible?

Friends, I … Read More

No matter what it is you do—design, act, write or make music—learning the business of freelancing can be hard.

Business skills aren’t usually taught in school. Even if you’re lucky enough to land a class with a helpful teacher,  the teacher isn’t there when a client calls demanding (another) revision and I’ve yet to see a “textbook example” in real life.

Education by experience is … Read More

One of the biggest fears that novice negotiators have is hearing the word, “No.”

They think that “No” means rejection, means an end before things really begin, means failure.

But it doesn’t. Not really.

“No” is a point in a negotiation, but it’s not the end of the conversation. It’s an opportunity for you to learn more about the client and figure out if this … Read More

Have you ever described a difficult negotiation by saying:

“They’re being unreasonable.” or “I don’t know why they don’t care about fixing this.” or “They’re just jerks; that’s the problem.”

If you answered “yes” you may be suffering from a serious, but curable, condition known as conflictus conflatiitis.  … Read More

You’ve been emailing back and forth with a client about the details of a new job: hours, what you’ll do, what you won’t, and of course, how much you’ll get paid. You think you’ve laid everything out fairly clearly in your last email and are feeling good that this negotiation is (finally) coming to a close.

Just then an email from the client pops up … Read More

I’ve heard the advice,”Fake it ’til you make it!” more times than I care to count. I’ve never given it much thought. I mean, it sounds good and people say it all the time so it must be right, right?

But I started thinking about it this week and I’ve decided I kind of hate it.

Without any context, “Fake it ’til you make it!” … Read More

I’m always confused when someone tells me they can’t negotiate because, “you know, I’m an artist.”

Artists can make great negotiators! Because artists understand stories.

And understanding stories, why they work and why they don’t, is essential for being a good negotiator.… Read More

I got to teach a workshop at GeekGirlCon last weekend and had a lot of fun! I’m always a little bit nervous about the kind of crowd I’ll get at a convention; negotiation seminars aren’t usually what folks are looking for at a con.

I shouldn’t have worried; the GeekGirlCon crowd was awesome!

They came out in force and asked a ton of great … Read More